Frequently Asked Questions
Have a question about our products or services? We've compiled answers to some of the most common queries below. If you can't find what you're looking for, please don't hesitate to contact us!
Shipping & Delivery
Q1: How long will it take to receive my order?
A: We strive to get your unique pieces to you as quickly as possible. All orders are processed and shipped within two business days from the date your order is placed. Once shipped, delivery times will vary depending on your location and the shipping method selected.
Q2: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over €30 within Portugal. For international orders or orders below €30 within Portugal, shipping costs will be calculated at checkout based on your destination.
Q3: How can I track my order?
A: Once your order has been shipped, you will receive an email confirmation containing your tracking number. You can use this number to track your package directly on the shipping carrier's website.
Q4: What shipping carriers do you use?
A: We partner with reliable shipping carriers to ensure your order arrives safely and efficiently. The specific carrier may vary depending on your location and the shipping method chosen.
Q5: Do you ship internationally?
A: Yes, we do ship internationally! Shipping costs and estimated delivery times for international destinations will be displayed at checkout. Please note that international customers may be responsible for any customs duties, taxes, or import fees that may apply in their country.
Product & Orders
Q6: What materials are your jewellery made from?
A: Our jewellery is primarily crafted from high-quality oxidised brass, known for its durability and unique aesthetic.
Q7: How do I care for my oxidised brass jewellery?
A: To maintain the beauty of your oxidised brass pieces, we recommend following measures:
- Avoiding contact with harsh chemicals, perfumes, and lotions.
- Clean gently with a soft, dry cloth.
- Store in a dry place when not in use.
Q8: Can I change or cancel my order after it's been placed?
A: We process orders quickly to ensure prompt shipping. If you need to make a change or cancel your order, please contact us immediately at info.aquiba@gmail.com
We will do our best to assist you, but we cannot guarantee changes or cancellations once an order has been processed for shipping.